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There are still improvements to be made in terms of battery and compute power, says Huawei's handset exec, who dismisses suggestions smartphone innovation has peaked and points to the importance of artificial intelligence.

The CIO of Royal Caribbean explains how artificial intelligence (AI) and new technologies are a crucial part of the cruise line's effort to rethink customer experience.

will announce next Monday an upgrade of the live chat capabilities in version 5.5 of its flagship Right Now e Service Center platform for online customer service.

Best known for its Web site customer self-service capabilities, Bozeman, Mont.-based Right Now is adding new features to make live chat more cost-effective for its customers, company officials said.

CC Connected offers the help you need at your fingertips anytime you need it.

"Furthermore, our goal should be changing the way they think about us." Tesco's explosive growth and success of the 1990's was proof that they are one company that truly accomplished this.The live chat capabilities are particularly useful to provide customers with pre-sales guidance, they added.Chief among the new features in this release is support for threaded customer history across all customer communication channels, giving customer service representatives a view of the customers history from within the chat application.Unimpressive results followed, and dunnhumby was asked to join them in their efforts.The test and learn approach was used in 12 stores, and the Tesco Club Card program was born.

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